As a Dimension of Service Quality, the Caring, Individualized Attention

question 28

Multiple Choice

As a dimension of service quality, the caring, individualized attention provided to customers as a dimension of service quality is referred to as

• A) reliability.
• B) responsiveness.
• C) competence.
• D) assurance.
• E) empathy.

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Definitions:

Mentally Ill

Individuals suffering from mental health disorders that affect their mood, thinking, and behavior.

Madness

An outdated term often used historically to describe severe mental illness or behaviour perceived as wildly irrational, not commonly used in clinical contexts due to its pejorative implications.

Affirmative Action

Policies or measures designed to increase opportunities for underrepresented groups in areas such as employment and education, as a means to address past discrimination.

Constitutional

Refers to laws, principles, or systems that constitute a country's legal foundation and govern its political and institutional operations.