The Customer Experience with a Service Should Be Managed to Ensure

question 10

Multiple Choice

The customer experience with a service should be managed to ensure it

• A) allows for spontaneity and not be too rigid or planned.
• B) will be unique to each individual customer's experience.
• C) stresses the similarities in style, function, and form of the organization's service relative to the top competitors in the industry.
• D) differentiates a service from other service offerings.
• E) will be independently judged by someone outside the firm to guarantee objectivity.

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Definitions:

Copyright Law

Legislation that protects the rights of creators over their original works, including the regulation of use, distribution, and reproduction of such works.

Original Works of Authorship

Creations of the mind, such as writings, music, and art, that are given legal protection by copyright laws.

Breach Of Contract

The failure to fulfill the terms of a contract by one or more parties involved, leading to legal consequences.

Void Contract

A contract that is legally unenforceable from the moment it was created.