In a Capacity Management Report from a Well-Known Carrier in the Airline

question 189

Multiple Choice

In a capacity management report from a well-known carrier in the airline industry, the yield is 9.83 cents, load factor is 82.1 percent, and operating expense is 8.28 cents. From these details, the airline posted ________ per available seat flown one mile.

• A) a 9.83 cent profit
• B) a 1.55 cent profit
• C) a 1.27 cent profit
• D) a 0.21 cent loss
• E) an 8.28 cent loss

---

Definitions:

Customer's Perspective

A view or opinion held by consumers about a product, service, or brand, based on their personal experiences and expectations.

Value

The perceived benefit or satisfaction that a consumer receives from a product or service in relation to its cost.

Benefits to Costs

Refers to evaluating the advantages and disadvantages or gains and expenses associated with a decision, project, or purchase.

Needs and Wants

Fundamental human requirements and desires that drive consumption behavior, where needs are essential for survival and wants are additional desires.