List and Define the Five Dimensions of Service Quality Described

question 176

Essay

List and define the five dimensions of service quality described in the textbook.

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Definitions:

Education Level

The highest degree of academic achievement an individual has completed, such as high school, bachelor's degree, or doctorate.

Job Descriptions

A formal account of an employee's responsibilities, duties, and the scope of work expected from a particular position.

Job Specifications

Detailed descriptions of the qualifications, skills, and experience required to perform a specific job.

Competency Models

Frameworks that define the skills, knowledge, and abilities required for effective performance in a specific job or profession.