Messaging Apps Such as WhatsApp, Talk, Facebook Messenger, WeChat, and Slack

question 43

Multiple Choice

Messaging apps such as WhatsApp, Talk, Facebook Messenger, WeChat, and Slack allow consumers to chat with company representatives, ask questions, and obtain personalized recommendations. These messaging options, when combined with Internet bots, are becoming a new form of shopping known as

• A) shop chat.
• B) conversational commerce.
• C) social media marketing.
• D) purchase technologies.
• E) connected purchasing.

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Definitions:

Minority Group

A category of people who experience relative disadvantage as compared to members of a dominant social group in terms of power, wealth, or social status.

Disabilities

Conditions that limit an individual's physical, mental, or sensory abilities, impacting their daily life and activities.

Nonverbal Responses

Communication actions without the use of words, such as facial expressions, body language, or gestures, that convey meaning or reaction.

Wheelchair

A chair mounted on wheels, used for the conveyance of individuals who are unable to walk due to illness, injury, or disability.