A Representative from AT&T Called Dr

question 28

Multiple Choice

A representative from AT&T called Dr.Michaels after he switched to its U-verse telephone system.The firm wanted to make certain he was satisfied and asked if he had any questions concerning his new service.This is an example of a(n) ________ call.

• A) assumptive
• B) preemptive
• C) follow-up
• D) prospecting
• E) courtesy

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Definitions:

Somatosensory Cortex

An area at the front of the parietal lobes that registers and processes body touch and movement sensations.

Heterosexual

A term describing individuals who are romantically or sexually attracted to people of the opposite gender.

Cognition

The procedure of acquiring comprehension and insights by thinking, experiencing events, and sensory observation.

Top-Down Processing

An approach to processing information that starts with the brain's higher-level cognitive processes before receiving specific data from the senses.