All of the Following Are Behavioral Measures That Are Used

question 237

Multiple Choice

All of the following are behavioral measures that are used to evaluate salespeople except which?

• A)attitude
• B)product knowledge
• C)sales
• D)communication skills
• E)appearance

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Definitions:

Associative Learning

The process by which an association between two stimuli or a behavior and a stimulus is learned.

Operant Conditioning

A teaching mechanism in which behavior is changed by applying incentives or consequences.

Classical Conditioning

Gaining understanding through the relationship between an environmental cue and an inherently present stimulus.

Operant Conditioning

A method of training in which the vigor of an action is influenced by rewards or sanctions.