Recently, Gartner Research and 1To1 Media Recognized Microsoft Dynamics Customer

question 84

Multiple Choice

Recently, Gartner Research and 1To1 Media recognized Microsoft Dynamics Customer Relationship Management (CRM) and its xRM framework for delivering increased productivity and cost savings for customers worldwide. Microsoft experts work individually with customers to flesh out what issues they have and adapt their enterprise software to meet the unique needs of that customer. The Microsoft expert is most likely engaged in

• A) relationship selling.
• B) formula selling.
• C) suggestive selling.
• D) adaptive selling.
• E) consultative selling.

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Definitions:

Salespeople

Salespeople are individuals who promote and sell products or services to customers, often as representatives of a company.

Buyers

Individuals or organizations that purchase goods or services for personal use, resale, or production purposes.

Reservations

The act of booking in advance to secure a service or product, commonly used in contexts such as hospitality, travel, and dining.

Potential Customers

Individuals or entities that are likely to be interested in a business's products or services, but have not yet made a purchase.