At Which Stage in the Personal Selling Process Would a Salesperson

question 249

Multiple Choice

At which stage in the personal selling process would a salesperson ask the customer whether he or she is satisfied with the product?

• A) assumptive close
• B) final close
• C) urgency close
• D) follow-up
• E) postpurchase evaluation

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Definitions:

Mediators

Neutral third parties who assist in negotiations and conflict resolution by facilitating communication between the parties to help them reach a mutually acceptable agreement.

Disputing Parties

Individuals, groups, or organizations involved in a conflict or disagreement seeking resolution.

Pressured Mediation

A mediation process in which parties are influenced or coerced by external forces, constraints, or deadlines to reach an agreement.

Satisfactory Process

An approach or procedure during negotiations or other activities that leads to acceptable or pleasing outcomes for involved parties.