During a Sales Call, You Respond to a Customer's Issue

question 170

Multiple Choice

During a sales call, you respond to a customer's issue by saying courteously, "You're absolutely right, and I am going to make it my business to be sure that never happens again." Which method have you used to handle the customer's objection?

• A) postpone
• B) denial
• C) agree and neutralize
• D) ignore
• E) convert