Which of the Following Statements Should a Salesperson Use as a Denial

question 137

Multiple Choice

Which of the following statements should a salesperson use as a denial response to a prospect's objection?

• A)"I think I might be able to explain that better to you after showing you this diagram."
• B)"Yes,you're right,it is lighter,but that is done intentionally to make your work easier."
• C)"That's true.It does have a shorter shelf life,but that really hasn't been a problem.It is so popular it never stays on the shelf that long anyway."
• D)"Where did you hear that? Your source must have erroneous information."
• E)"As I was saying…."

Explain the principles underlying the safer versus riskier bonds assessment.

Understand the stages of the consumer purchase decision process.

Recognize the significance of customer satisfaction and loyalty.

Identify strategies to reduce cognitive dissonance and ensure postpurchase satisfaction.

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Definitions:

Environmental Demands

The pressures or requirements imposed by the surrounding environment on individuals, organisms, or systems.

Cell Phone

is a portable telephone device that uses a network of radio frequencies to make and receive calls and access data services, capable of operating over a wide area without a physical connection to a network.

Filter Theories

Theories that propose mechanisms for how our brains selectively focus on important sensory information while ignoring irrelevant data.