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ABB is a Swiss-based manufacturer of industrial equipment with annual sales of $30 billion. At one time, its salesforce was organized by product: generators, boilers, transformers, and so forth. Each salesperson was an expert on the product line he or she sold. Then it adopted a customer organizational structure. Why might ABB have made this change?
Self-Compassion
The act of showing compassion and empathy towards oneself during times of suffering or failure, instead of engaging in severe self-judgment.
Inadequate
Lacking the quality or quantity required; insufficient for a purpose.
Self-Serving Bias
The common tendency to attribute successes to personal characteristics and failures to external factors, often to maintain self-esteem.
Actor-Observer Effect
The tendency to make internal attributions for the behavior of others and external attributions for our own behavior.
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