Which of the Following Statements Is NOT an Explanation for Why

question 25

Multiple Choice

Which of the following statements is NOT an explanation for why service consumers are particularly vulnerable to ethical misconduct?

• A)Services are often provided by boundary-spanning personnel.
• B)Variability in service performance is somewhat accepted.
• C)Reward systems are often outcome-based as opposed to behavior-based.
• D)Consumers are active participants in the production process.
• E)Other consumers are involved in the production process.

Recognize the risks involved in corporate social responsibility (CSR) efforts that are incongruent with business practices.

Learn the importance of research in benchmarking and measuring the effectiveness of PR campaigns.

Understand the dynamics and impacts of leader-member exchange (LMX) relationships on organizational behavior.

Differentiate between emotions and moods in the context of organizational behavior.

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Definitions:

Normal Fault

A fault in which the hanging wall moves down relative to the footwall.

Reverse Fault

A fault in which the hanging wall moves up relative to the footwall.

Joint

A fracture in a rock where the rock has been pulled apart slightly without significant displacement parallel to the fracture.

Anticlines

Upward folds or arches of rock layers, often associated with oil and natural gas deposits.