Of the Following Customer Satisfaction Measurement Methods,which Is the Least

question 24

Multiple Choice

Of the following customer satisfaction measurement methods,which is the least effective in producing meaningful results?

• A)the "Scale of 100" approach
• B)personal interviews
• C)the "very dissatisfied/very satisfied" approach
• D)the combined approach
• E)employee surveys

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Definitions:

False-Negative

A test result that incorrectly indicates no presence of a condition, such as a disease or a specific finding, when it is actually present.

Second Trimester

The period in pregnancy that extends from the 13th to the end of the 26th week, characterized by rapid growth of the fetus and further development of fetal organs.

Embryo

A group of cells, called the inner cell mass, that develops from the blastocyst during the embryonic prenatal period to become the fetus.

Fetus

A developing human from roughly eight weeks after conception until birth.