The Perishability-Related Strategy That May Sometimes Be Associated with Consumer

question 8

Multiple Choice

The perishability-related strategy that may sometimes be associated with consumer feelings that the service firm may be attempting to distance itself from consumers is:

• A)the use of reservation systems.
• B)training public contact personnel.
• C)the use of third-parties to conduct service transactions.
• D)increasing the amount of consumer participation.
• E)training public contact personnel and increasing the amount of consumer participation.

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Definitions:

Easement

A right to cross or otherwise use someone else's land for a specified purpose.

Permission

Consent or authorization given by one party to another to do something that is not allowed without such consent.

Owner

An individual or entity that has legal title to, or vested interest in, property or assets.

Easement Appurtenant

A right for the benefit of one piece of land (dominant estate) that allows access or use of a neighboring land (servient estate).