The Switching Costs Associated with the Time It Takes Simply

question 18

Multiple Choice

The switching costs associated with the time it takes simply thinking about making a change in service providers are called _____ costs.

• A)emotional
• B)cognitive
• C)learning
• D)performance
• E)customer habit

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Definitions:

Mean

The arithmetic average of a set of values, calculated by summing the values and then dividing by the number of values.

Distribution

In statistics, the way in which values of a variable are spread or dispersed across a set of data.

Standard Deviation

A statistical measure that quantifies the amount of variation or dispersion of a set of data values from the mean.

Variability

The measure of how data points in a statistical distribution or dataset diverge from the average or mean value.