In Which of the Following Postpurchase Models Do Consumers Evaluate

question 5

Multiple Choice

In which of the following postpurchase models do consumers evaluate services by comparing expectations with perceptions?

• A)the role congruence model
• B)the perceived-control model
• C)the expectancy disconfirmation model
• D)the script perspective
• E)the servuction model

---

Definitions:

Helper T Cells

A kind of T cell vital for the immune system as it activates and guides other immune cells.

Haptens

Small molecules that elicit an immune response only when attached to a larger carrier such as a protein.

Immune Response

The Immune Response is the body's defense mechanism against foreign pathogens, involving both innate and adaptive immune elements to neutralize and eliminate these invaders.

Lymphatic System

A system of organs and tissues designed to remove unwanted substances, toxins, and waste from the body, mainly by moving lymph, a fluid filled with white blood cells that combat infection.