The Higher the Number of Perceived Service Alternatives The

question 35

Multiple Choice

The higher the number of perceived service alternatives the:

• A)higher the level of adequate service expectations.
• B)lower the level of adequate service expectations.
• C)more narrow the zone of tolerance.
• D)higher the level of adequate service expectations and the more narrow the zone of tolerance.
• E)lower the level of adequate service expectations and the more narrow the zone of tolerance.

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