The Manner in Which "Operational Competitiveness" Is Embraced by Various

question 30

Multiple Choice

The manner in which "operational competitiveness" is embraced by various service firms can be described by all the following stages except:

• A)available for service.
• B)marketing and operations.
• C)journeyman.
• D)distinctive competencies achieved.
• E)world-class service delivery.

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Definitions:

Herzberg

Refers to Frederick Herzberg, and emphasizes his work in motivational theory, specifically the differentiation between factors that increase job satisfaction and those that reduce dissatisfaction.

Lower Level Need

Pertains to basic, foundational human needs often described in Maslow's Hierarchy of Needs, such as physiological and safety needs.

Higher Level Needs

Advanced human needs in the hierarchy, typically associated with self-actualization and personal development, beyond basic survival or security needs.

Management

The process of planning, organizing, leading, and controlling resources to achieve organizational goals.