Soft Technologies Refer to The

question 2

Multiple Choice

Soft technologies refer to the:

• A)personal touches that ultimately lead to customer satisfaction.
• B)flexible rules that can be bent to meet customer needs.
• C)guidelines that permit employee empowerment.
• D)hardware that facilitates the production of a standardized product.
• E)rules,regulations,and procedures that facilitate the production of a standardized product.

---

Definitions:

Psychoanalysis

A method of therapy and theory of personality developed by Sigmund Freud, emphasizing unconscious motives and conflicts.

Social Learning Theory

A theory which suggests that people learn new behaviors and attitudes through observing the behavior of others and the outcomes of those behaviors.

Orthodox Behaviorism

A branch of psychology that studies behavior as an observable entity without reference to mental states or internal processes.

Motivation, Thought, And Emotion

The interconnectedness of an individual's drive, cognitive processes, and feelings that guide behavior.