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Define the fundamental components of a service blueprint.
Engagement Level
The degree of enthusiasm and dedication an employee exhibits toward their job and the organization they work for.
Behaviorally Specific Questions
Questions tailored to elicit detailed and action-oriented responses by focusing on specific behaviors or events.
FMLA Leave
Refers to the Family and Medical Leave Act in the United States, allowing eligible employees to take unpaid, job-protected leave for specified family and medical reasons.
Sick Leave
A paid or unpaid absence from work that an employee is allowed to take because of illness.
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