Each Department Within an Organization Is Driven by It' Own

question 11

Multiple Choice

Each department within an organization is driven by it' own internal logic.Which of the following statements most accurately reflects human resources logic?

• A)Cost reduction can be obtained through mass production.
• B)Families of customers should reinforce one another throughout the service encounter.
• C)Personnel should be able to break organization rules in the context of serving the customer.
• D)Customers should be provided with options that enable them to meet their individual needs.
• E)Recruiting and training are essential in developing existing personnel.

---

Definitions:

Sierra Club

An environmental organization established in the United States, dedicated to the protection and preservation of the natural environment through advocacy and conservation efforts.

Hetch Hetchy

A valley in Yosemite National Park, controversially dammed in the early 20th century to provide water to San Francisco.

John Muir

An influential Scottish-American naturalist, author, and early advocate for the preservation of wilderness in the United States.

Sierra Club

An environmental organization in the United States dedicated to the conservation of natural environments and the promotion of sustainable energy sources.