Service Staff Who Are Required to Deal with Customers Quickly

question 21

Multiple Choice

Service staff who are required to deal with customers quickly and effectively in "once only" situations where large numbers of customers are present are considered:

• A)type 1 service staff.
• B)type 2 service staff.
• C)type 3 service staff.
• D)type 4 service staff.
• E)type 5 service staff.

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Definitions:

Situation Assessment

An analysis of the internal and external environment of a company to understand its current condition and identify opportunities and threats.

External Factors

Elements outside of an organization's control that can affect its performance and strategy.

Primary

Refers to first in order, importance, or original sources of information obtained directly from first-hand experience or research.

Economies of Scope

Cost advantages that a business experiences by producing a wider variety of products, rather than specializing in the production or provision of a single product or service.