All of the Following Are Part of the Logic for the Position

question 4

Multiple Choice

All of the following are part of the logic for the position that satisfaction assists consumers inrevising service quality perceptions except:

• A)Consumer perceptions of the service quality of a firm with which he or she has no prior experience is based on the consumer's expectations.
• B)Subsequent encounters with the firm lead the consumer through the disconfirmation process and revisedperceptions of service quality are formed.
• C)Once service quality perceptions are fixed,additional encounters with the firm have little bearing.
• D)Revised service quality perceptions modify future consumer purchase intentions toward the firm.
• E)The sum of a customer's satisfaction over time with a single firm equals the customer's service quality perception.

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Definitions:

Retention

The ability to keep, hold, or maintain something over time, such as information in memory or employees in a company.

Client Behavior

The actions or reactions of a client in the context of a professional relationship or service.

Diabetic Foot Ulcer

An open sore or wound that occurs in approximately 15% of patients with diabetes, usually on the bottom of the foot.

Dressing Changes

The process of removing old wound dressings and applying new clean dressings to promote healing and prevent infection.