When Developing Servicescapes,firms Recognize That Their Physical Environment Will Affect

question 38

Multiple Choice

When developing servicescapes,firms recognize that their physical environment will affect employees and customers.This is due primarily to:

• A)inseparability.
• B)intangibility.
• C)heterogeneity.
• D)perishability.
• E)socialization.

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Definitions:

Kaizen

A Japanese term meaning "change for better," referring to the practice of continuous improvement in all aspects of life, especially in business efficiency and quality.

Total Quality Management

A comprehensive management approach that focuses on continuous improvement of products, services, and processes by involving all employees.

Job Classifications

The categorization of different jobs within an organization based on duties, responsibilities, and the level of expertise required.

Employment Flexibility

The ability of the workforce and employers to make arrangements regarding working conditions, hours, and places of work to accommodate changing economic conditions and personal needs.