Which of the Following Is an Example of Sensitivity Training

question 12

Multiple Choice

Which of the following is an example of sensitivity training?

• A)having new bus drivers spend their first week on the help desk instead of the bus
• B)having store employees play roles of service representative and customer
• C)having hotel employees play roles of check-in clerk and hotel guest
• D)presenting stereotypical examples of a customers from hell with suggestions for ways todeal with each type
• E)having airline employees meet with a counselor on a regular basis ​

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Definitions:

Economic Value

The worth of a good or service as determined by its utility and scarcity in the market.

Meaning

The significance, interpretation, or understanding attributed to something, such as a word, symbol, or event.

Communicative Capitalism

The idea that a strong connection exists between the creation of economic value and the construction of meanings through communication processes. In a brand economy, value is created through management of meanings.

21st-Century

The current century, spanning from the year 2001 to 2100, marked by rapid technological advancements and globalization.