Which of the Following Statements Regarding Customer Satisfaction Is Correct

question 25

Multiple Choice

Which of the following statements regarding customer satisfaction is correct?

• A)The average business hears from 85% of its unhappy customers.
• B)For every complaint received,9 or 10 people actually have the same problem.
• C)Complainers are more likely to do business with you again than noncomplainers.
• D)The average person with a problem tells more than 20 people.
• E)Customers who have their complaints resolved tell an average of 15 people.