According to One Group of Consultants,on Average,____ of Customers Who

question 15

Multiple Choice

According to one group of consultants,on average,____ of customers who defect to competitors say they were "satisfied" or "very satisfied" with their former providers.

• A)5% to 25%
• B)15% to 35%
• C)25% to 45%
• D)45% to 65%
• E)65% to 85%

---

Definitions:

Biological Parents

The biological or birth parents are the individuals who have genetically contributed to the creation of a child.

Intellectual Development

The process of developing mental capacities and cognitive functions, including problem-solving, reasoning, and understanding.

IQ Scores

Numeric assessments derived from standardized tests designed to measure human intelligence and cognitive abilities relative to an age group.

School Grades

Evaluations or assessments of a student's performance or understanding in academic subjects, often represented by letters or numbers.