The Higher the Number of Perceived Service Alternatives The

question 35

Multiple Choice

The higher the number of perceived service alternatives the:

• A)higher the level of adequate service expectations.
• B)lower the level of adequate service expectations.
• C)more narrow the zone of tolerance.
• D)higher the level of adequate service expectations and the more narrow the zone of tolerance.
• E)lower the level of adequate service expectations and the more narrow the zone of tolerance.

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Definitions:

Personal Control System

Management techniques that rely on personal contact and direct supervision to oversee and control employee behavior and performance.

Compliance

Adherence to laws, regulations, guidelines, and specifications relevant to business operations.

Experts

Individuals with extensive knowledge or proficiency in a specific area, often recognized due to their skills, experience, and education.

Modular Design

An approach that divides a system into smaller parts or modules that can be independently created and then used in different systems.