Which of the Following Statements Regarding Customer Satisfaction Is Incorrect

question 22

Multiple Choice

Which of the following statements regarding customer satisfaction is incorrect?

• A)Bad news is communicated to more people than good news.
• B)Complainers are more likely to do business with you again than noncomplainers.
• C)The average business hears from more than 10% of its unhappy customers.
• D)For every complaint received,26 customers actually have the same problem.
• E)Of customers who have their complaints resolved quickly,95% will continue to conduct business with the firm.

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Definitions:

Massage Parlors

Establishments where massage services are provided, sometimes implicated in discussions around the sex industry due to instances of illicit activities.

Obscenity

Content or acts that are considered offensive, vulgar, or indecent according to prevailing moral standards.

Brothels

Establishments specifically dedicated to the facilitation of prostitution, where sex workers can engage with clients.

Child Online Protection Act (COPA)

A law in the United States aimed at restricting access by minors to any material defined as harmful to such minors on the Internet.