Which of the Following Is NOT One the Five Dimensions

question 22

Multiple Choice

Which of the following is NOT one the five dimensions that is measured by the SERVQUAL scale?

• A)tangibles
• B)employee satisfaction
• C)responsiveness
• D)assurance
• E)empathy

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Definitions:

Objects

In psychology, objects can refer to physical items in the external world that can be perceived by the senses, often studied in the context of how humans interact with and attribute meaning to them.

Vestibular Senses

Vestibular senses are related to balance and spatial orientation, arising from the vestibular system in the inner ear, helping to maintain equilibrium and coordinate movements.

Movement

The process of changing the physical location or position of something, or a group's effort to advance their interests or beliefs.

Body Position

The spatial orientation or posture of an individual's body, which can affect physical health, perception, and cognitive processes.