Examlex
The SERVQUAL dimension that measures consumer views of the firm's personnel and communications materials is the ____ dimension.
Knowledge
Information, understanding, or skill obtained by experience or education.
Commitment
Reflects an individual's dedication and loyalty towards a cause, organization, or relationship, expressed through ongoing support and engagement.
Social Decision Schemes
Simple rules used to determine final group decisions.
Heuristics
Mental shortcuts or rules of thumb that simplify decision making by facilitating quick, efficient judgments.
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