Examlex
The distance between a customer's expectations of a service and the perception of the service actually delivered is called the _____ gap.
Federal Reserve System
The central banking system of the United States, responsible for monetary policy, banking supervision, and financial services.
Policy
A course or principle of action adopted or proposed by an organization or individual.
Board of Governors
A governing body or executive committee that oversees the policy-making, management, and proper conduct of an organization, institution, or central bank.
New York Federal Reserve
One of the 12 Federal Reserve Banks of the United States, it plays a key role in monetary policy, financial supervision, and the payment system.
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