Categorize Each of the Following Service Failures into Its Appropriate

question 37

Multiple Choice

Categorize each of the following service failures into its appropriate main service failure category.
-a flight attendanttelling inappropriatejokes over the aircraft's intercom system

• A)core service failures
• B)failures relating to customerneeds and requests
• C)failures relating to unprompted/unsolicited employee actions

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Definitions:

Mental Illness

A broad range of medical conditions that affect a person's thought processes, emotions, or behavior and can lead to distress or impairment in social, work, or family activities.

Workplace

The physical or virtual location where employees perform their job duties.

Corporate Social Responsibility

Corporate Social Responsibility refers to a business model where companies incorporate social and environmental concerns in their operations and interactions with stakeholders.

Socially Responsible

Acting with consideration for the ethical and environmental impact of one's business practices on society and the community.