Why Is It That a Great Percentage of Service Customers

question 35

Multiple Choice

Why is it that a great percentage of service customers never complain to the offending party?

• A)They don't think it will do any good.
• B)They accept part of the blame since they are directly involved in the process.
• C)They don't know who to complain to.
• D)They don't want to create a confrontation.
• E)All of these are reasons customers do not complain.

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Definitions:

Structural Means

The arrangements or mechanisms within a society that facilitate the accomplishment of societal norms, goals, or purposes.

Structural Inequality

Describes systemic disparities in access to resources, opportunities, and rights that are embedded within the social, political, and economic structures of a society.

Functional

Pertains to the way in which something is used or operates, often focusing on the role that an element or process plays within a larger system.

Structural Functionalism

A viewpoint in sociology that sees society as an intricate system in which its components cooperate to foster unity and maintain equilibrium.