A Complaining Outcome in Which the Consumer Takes Action Deliberately

question 16

Multiple Choice

A complaining outcome in which the consumer takes action deliberately designed to damage the physical operation or hurt future business is called:

• A)voice.
• B)retaliation.
• C)service recovery.
• D)exit.
• E)service recovery paradox.

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Definitions:

Extended Families

A family group that includes not only parents and children but also other relatives such as grandparents, aunts, uncles, and cousins.

Ethnic Pride

A positive feeling, satisfaction, or loyalty towards one's own ethnic group, often expressed through cultural practices and traditions.

Academic Achievement

A measure of a student's learning and educational attainment in school, college, or university settings.

Self-Discipline

refers to the ability to regulate oneself, including one’s emotions, thoughts, and behaviors, in a way that is consistent with long-term goals.