During a Service Recovery Effort,the Employee Promptly Refunded the Customer's

question 20

Multiple Choice

During a service recovery effort,the employee promptly refunded the customer's money,but threw the money at the customer.As a result,the recovery effort violated the customer's ____ justice need.

• A)social
• B)procedural
• C)interactional
• D)distributive
• E)ethical

Understand the principles and applications of behavior therapy.

Identify and describe various techniques used in behavior therapy, such as flooding, systematic desensitization, and counterconditioning.

Recognize the role of cognitive therapy in treating psychological disorders and its focus on changing unproductive ways of thinking.

Differentiate between behavior therapy and cognitive therapy.

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Definitions:

Customary Price

Customary price refers to the price that consumers expect to pay for a product or service, based on historical pricing, market standards, or common practice within a specific industry or region.

Specific Pricing Points

Pricing strategies where goods or services are sold at predetermined prices aimed at attracting certain segments of customers or fitting within certain budgets.

Incremental Revenue

The additional income generated from a new business activity or strategy, beyond the existing baseline revenue.

Incremental Cost

The additional cost incurred from producing one more unit of a product or service.