During a Service Recovery Effort,the Employee Was Very Empathetic to the Customer's

question 2

Multiple Choice

During a service recovery effort,the employee was very empathetic to the customer's plight and agreed to replace the defective product.However,it took three months for the replacement product to show up,which was much later than the customer had anticipated.As a result,the recovery effort violated the customer's ____ justice need.

• A)social
• B)procedural
• C)interactional
• D)distributive
• E)ethical

Distinguish between macroevolution and microevolution.

Recognize the types of natural selection and their impacts on population characteristics.

Grasp the timeline of Earth's evolution and the appearance of homo sapiens within it.

Comprehend the sequence and importance of key steps in the biological evolution of life.

---

Definitions:

Cognitive Operations

Mental processes that involve the manipulation and transformation of information in problem solving and decision making.

Field-Independent

A cognitive style where individuals tend to be more analytical, succeeding in tasks that require breaking down a larger picture into its component parts without being influenced by the context.

Embedded Figures

Involves finding a simple shape or figure hidden within a complex background, testing perceptual organization and the ability to distinguish foreground from background.

External Referents

Refers to objects, events, or entities outside of a person's mind that are referred to by linguistic expressions or symbols.