Which of the Following Is NOT an Aftermarketing Technique

question 15

Multiple Choice

Which of the following is NOT an aftermarketing technique?

• A)identifying customers and building a customer database
• B)measuring customer satisfaction and continuously making improvements based on customer feedback
• C)refraining from negative word of mouth advertising
• D)maintaining a relationship with the customer after the initial sale
• E)establishing formal customer communication programs

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Definitions:

Hypothalamus

A small region at the base of the brain crucial for hormone production, regulating body temperature, hunger, moods, and the circadian rhythms.

Memory Formation

The biological and psychological processes involved in creating, storing, and recalling memories from experience.

Temperature

A measure of the warmth or coldness of an object or environment, expressed in degrees.

Eating And Drinking

The act of consuming food and liquids as part of meeting nutritional needs and sustaining life.