Programs Such as "Putting the Customer First" and "Change the Way

question 3

Multiple Choice

Programs such as "putting the customer first" and "change the way you work" are attempts to change the organization's culture through:

• A)systems.
• B)structure.
• C)people.
• D)culture change initiatives.
• E)mergers.

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Definitions:

Conform

The act of aligning one's attitudes, beliefs, or behaviors to match those of a group or social norms.

Adaptive Quality

Traits or behaviors that enhance an organism's ability to survive and reproduce in its environment.

Fight-or-flight Response

An automatic physiological reaction to an event that is perceived as stressful or frightening, preparing the body to either fight or flee from the threat.

Fight-or-flight Response

A physiological reaction that occurs in response to a perceived harmful event, attack, or threat to survival, mobilizing the body for quick action.