The Defection Management Process Includes All of the Following Steps

question 30

Multiple Choice

The defection management process includes all of the following steps except:

• A)Communicate to employees the importance of retaining current customers and the benefitsobtained by reducing defections.
• B)Minimize service guarantee payouts.
• C)Train employees in defection management.
• D)Tie incentives to defection rates.
• E)Create switching barriers that discourage defections.

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Definitions:

Pattern Recognition

The ability to detect regularities, patterns, or trends in data, which is essential in fields like computer science, psychology, and artificial intelligence.

Strategies

Plans or methods developed to achieve a specific goal or to solve a problem.

Economic Value

The worth of a good or service determined by the benefit provided to the consumer, often reflected in its price in the marketplace.

Social Value

The significance of actions or business activities in contributing positively to societal well-being.