Which of the Following Is NOT One of the Key

question 6

Multiple Choice

Which of the following is NOT one of the key relationships that comprise the market-focused management approach?

• A)inconsistency of the service strategy with the systems
• B)firm's service strategy must be communicated to its customers
• C)firm's service strategy needs to be communicated to the firm's employees
• D)the customer/service provider interaction
• E)the impact of organizational systems upon the customer's service experience

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An individual's understanding and assessment of their own qualities, characteristics, and capabilities.

Occupational Goals

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