Employing Lean Principles in the Service Sector Can Be Challenging

question 92

Multiple Choice

Employing lean principles in the service sector can be challenging because:

• A)waiting time in services cannot be reduced.
• B)customers often participate in providing services.
• C)large inventories are involved in providing services.
• D)services have complex and inflexible supply chains.

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Definitions:

Physical Attractiveness

The degree to which a person's physical features are considered aesthetically pleasing or beautiful by others.

Popularity

The state or condition of being liked, admired, or supported by many people.

Social Anxiety

A persistent fear of one or more social or performance situations in which the person is exposed to unfamiliar people or to possible scrutiny by others.

Peer Influence

The effect that the attitudes, behaviors, and actions of peers have on one's own attitudes, behaviors, and actions, typically among adolescents and children.