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Your Boss Has Asked You to Design a New Customer

question 89

Essay

Your boss has asked you to design a new customer service system for a gift basket company.Should you choose a traditional telephone system or an e-mail system? Explain your choice.


Definitions:

Aversion Conditioning

A method of learning involving a negative or unpleasant stimulus to create a dislike for a particular behavior.

Imprinting

A rapid learning process occurring early in the life of a social animal, where it forms an attachment to a particular object or organism.

Goslings

Young geese; in a developmental context, the term often illustrates principles of imprinting and early learning.

Ducklings

Ducklings are the young of ducks; in psychology, they are often used in imprinting studies, which show how they can form attachments during a critical period early in life.

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