Communication-Style Bias Is Most Likely to Occur When a Salesperson

question 44

Multiple Choice

Communication-style bias is most likely to occur when a salesperson:

• A)has a different communication style than a customer
• B)is unable to understand a customer's regional accent
• C)fails to use standard terms when describing products
• D)lacks a grasp of social customs in the customer's culture
• E)talks too quickly during most sales presentations

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Definitions:

Electricity

The cost associated with the consumption of electrical power used in business operations or manufacturing processes.

Absorption Costing

An accounting method where all manufacturing costs, both fixed and variable, are allocated to produced units, making it different from variable or direct costing methods.

Factory Machinery

The collective term for the mechanical, electrical, and computer-based equipment used in a manufacturing or production facility to create products.

Absorption Costing Income Statement

An income statement format that includes all manufacturing costs (both fixed and variable) in the calculation of the cost of goods sold.