CRM Software Can Most Likely Help a Salesperson to Do

question 32

Multiple Choice

CRM software can most likely help a salesperson to do all of the following EXCEPT:

• A)remember the names of the customer's family members
• B)develop a partnering relationship with the customer
• C)track which products a customer prefers to purchase
• D)shift the customer from a reflective to emotive style
• E)adapt to the customer's communication style

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Definitions:

Cumulative Dividends

Dividends that accumulate if not paid in a given year, typically associated with preferred shares, and must be paid out before any dividends are given to common shareholders.

Discontinued Operations

Parts of a company's core business or subsidiaries that have been sold or liquidated.

Consolidated Financial Statements

Financial statements that present the assets, liabilities, equity, income, expenses, and cash flows of a parent company and its subsidiaries as if they were a single financial entity.

Cost Method

An accounting method used to value an investment, based on the purchase price of the asset.