Why Is It Most Likely Important to Maintain This Guest's

question 55

Multiple Choice

Why is it most likely important to maintain this guest's satisfaction with the hotel and the front desk clerk?

• A)The guest is visiting the ReView Hotel during the off season and is paying a below average rate for the room.
• B)The guest is already satisfied with the wireless service,so her cluster of satisfactions will be maintained if she is also satisfied with the hotel and the front desk clerk.
• C)The guest's membership in the hotel's rewards club indicates a previous level of satisfaction that should be maintained by the front desk clerk to ensure customer loyalty.
• D)The hotel maintains exclusivity through various pricing levels and room features.
• E)The clerk is the only employee of the hotel with whom the guest will have contact.

---

Definitions:

Frequency Distributions

A summary of data showing the number of observations in each of several non-overlapping categories or bins.

Numerical Data

Information that is quantifiable and can be assigned numerical values, used in statistical analysis.

Positive Correlation

A relationship between two variables where an increase in one variable is associated with an increase in the other variable.

Variable Increases

A situation in which a variable shows a rising trend or value over a given period.