The Process of Sending Back to the Prospect What You

question 28

Multiple Choice

The process of sending back to the prospect what you as a listener think the person meant,both in terms of content and in terms of feelings,is referred to as:

• A)surveying
• B)active listening
• C)probing
• D)configuring a solution
• E)interaction

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Definitions:

Web Service

A software system designed to support interoperable machine-to-machine interaction over a network, typically through standardized XML messaging systems.

Compose and Send

The process in email or messaging applications where a user writes a new message and then sends it to the recipient(s).

Voice over Internet Protocol

A technology that allows voice communications and multimedia sessions over the Internet, enabling phone calls through a broadband internet connection instead of a traditional phone line.

Voice and Video Service

A digital communication platform that enables users to make audio and video calls over the internet.