If a Customer Needs a Solution the Salesperson Does Not

question 9

Multiple Choice

If a customer needs a solution the salesperson does not have available,recommending a competing company's solution will most likely:

• A)increase the customer's trust in the salesperson
• B)destroy the customer's relationship with the salesperson
• C)lead to a joint partnership between the two firms
• D)persuade the customer to buy the salesperson's solution
• E)reinforce the need to engage in more transactional sales