The Best Policy Concerning Recordkeeping Is To

question 38

Multiple Choice

The best policy concerning recordkeeping is to:

• A)retain all records for three years before discarding them
• B)require written responses instead of substituting checkmarks
• C)record only those details that cannot be committed to memory
• D)require only records that provide positive benefits to those involved in the sales process
• E)require records on all details and processes in order to maintain sales process discipline

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Definitions:

Observational Learning

Observational learning is a learning process through watching others, retaining the information, and then later replicating the behaviors that were observed.

Bobo Doll

An experiment conducted by Albert Bandura that demonstrated that children could learn aggressive behavior through observation and imitation, a cornerstone in the study of social learning theory.

Operant Conditioning

Operant conditioning is a learning process through which the strength of a behavior is modified by reinforcement or punishment.

Prosocial Behavior

Actions intended to benefit others, including helping, sharing, donating, co-operating, and volunteering.